Account
Support
Open a ticket, follow the conversation and what to include for a fast answer.
Support in the sidebar is where you talk to the Zefily team.
Open a ticket
New ticket with a Subject, a Category (Technical, Billing, Account, Feature request, Other), a Priority, optionally the Server it is about, and your Message. The page shows how quickly we answer (our first-response target); you get an email when we reply.
Tell us what happened, when, and what you have tried; the server and site names help. Never paste passwords, private keys or tokens — we will never ask for them, and we can see what we need through the panel with your permission.
Priority support
Plans with priority support put your tickets first in our queue and let you mark a ticket Urgent (for example a site down in production). On other plans, High is the highest priority.
Follow the conversation
Your tickets lists every ticket with its state. Open one to read our answers and Reply. Mark as solved closes it; replying to a closed ticket opens it again.
You can also reach us by email at the address shown on the Support page.
Updated October 18, 2026