Billing and plans

Choosing a plan#

Open Billing in the sidebar and choose a plan. Payments are handled by our payment partner, which also issues your invoices and handles taxes.

Changing plans#

Switching plans updates your subscription right away; the difference is prorated. Invoices, the payment method and cancellation are in the billing portal.

When a payment fails#

If a renewal payment fails, your plan stays active while the payment is retried, and the panel and an email tell you to update the payment method. If the subscription ends, your plan stays during a grace period (shown in the panel); after it, your organization moves to the free plan:

• Nothing is deleted. Your servers and sites keep running, and the agent keeps renewing certificates.
• Plan limits apply to new resources: you cannot add servers or sites beyond the free plan until you choose a plan again.

Cancelling#

Cancel any time in the billing portal; the plan stays until the end of the paid period.